Shipping policy

SHIPPING POLICY

Last updated: [2-27-2026]

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Orders are shipped from St. Augustine, Florida.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During high-volume periods or promotions, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout.

We currently offer:

  • Standard Shipping (3–5 Business Days)

  • Free Shipping on orders over $50 (U.S. only)

Delivery times are estimates and begin once your order has shipped, not at the time of purchase.

We primarily ship via USPS Ground Advantage or comparable carriers.

Shipping Locations

We currently ship within the United States only.

If you are interested in international shipping, please contact us at customerservice@roastandcraft.com.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Delays

We are not responsible for delays caused by shipping carriers, weather conditions, or events outside our control.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

Roast & Craft Co. is not responsible for orders shipped to incorrectly entered addresses. If a package is returned due to incorrect information, the customer may be responsible for additional shipping charges.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Roast & Craft Co. is not responsible for lost or stolen packages.

If you believe your package has been lost in transit, please contact us and we will assist you in filing a claim with the carrier.

Returns

Please refer to our Refund Policy for information regarding returns and exchanges.